Privacy Policy: Trademetry

Version 2026-10-16.3. Last updated: October 16, 2026

Who we are

This policy is issued by Technolify, a Nevada corporation doing business in California, P.O. Box 1096, Sierra Madre, CA 91025, USA("Trademetry", "we"). It covers this website and the Trademetry platform (the "Service"). Terms not defined here have the meaning given in the Terms of Service.

Two roles we play

For our own customers (the people and businesses who create workspaces) and visitors to this site, we decide how personal information is used and are its controller. Customers who use the Service to manage their own clients enter information about those clients (for example names, contact details, addresses and their trading accounts). For that information the customer is the controller and we process it on the customer's behalf and instructions. If you are a client of one of our customers, please contact that business about your information; we will help them respond.

What we collect

When you visit this website

Form submissions: the name, email and optional details you enter in the updates form.
Visit analytics: we run our own cookieless analytics. For each page view we record the page, referring site, campaign tags, browser, device type and approximate location (country and city, derived from your connection by our network provider). We do not store your IP address; visitors are counted using an anonymous identifier that changes every day, so we cannot follow you across days or identify you. We do not use advertising trackers or third-party analytics pixels.

When you use the Service

Account details: name, email, phone, company, password (stored only as a one-way hash), sign-in method, and team members you invite.
Trading account details: broker, server, account number and login credentials. Credentials are encrypted at rest and decrypted only to connect your account.
Trading data: trades, orders, positions, balances, equity, deposits and withdrawals, and history imported from your broker, plus the copier and risk settings you configure.
Client data you choose to enter about your own clients, as described above.
Billing data: plan, invoices and payment status. Card details are collected and held by our payment processor; we never see or store your full card number or security code.
Technical and security data: IP address, browser, sign-in times, actions taken, and records of which version of our terms you accepted and when.
Communications you send us, such as support emails.

How we use it

to provide the Service: connecting accounts, copying trades, showing analytics, running hosted terminals, and generating statements and invoices you request;
to bill you and process payments;
to secure the Service, prevent fraud and abuse, and keep records of acceptance of our terms;
to send service messages (for example alerts, statements, billing notices and changes to our terms) and, where permitted, product updates you can opt out of;
to support you, and to understand and improve the Service using aggregated information;
to comply with law and enforce our agreements.

Where the law requires a legal basis, we rely on performing our contract with you, our legitimate interests in running and securing the business, your consent (which you can withdraw), and legal obligations.

Who we share it with

We do not sell or rent personal information. We share it only with:

Your broker and trading platform, when we connect to your trading accounts on your instructions;
Service providers who process it on our behalf under confidentiality and data protection obligations:
- infrastructure and hosting providers that run our servers, databases and hosted trading terminals;
- Cloudflare, for network delivery, DNS and security;
- Stripe, for payment processing;
- Microsoft 365, for support email and our help desk;
- our email delivery provider, for account and service emails;
Sign-in and integrations you enable, such as a single sign-on provider your organization configures, with the data needed for them to work;
Your workspace: administrators and team members of a workspace can see its data, and a customer's clients see their own information in the client portal;
Authorities or other parties when required by law, to protect rights and safety, or in connection with a merger, acquisition or sale of assets.

California notice at collection

In the last 12 months we have collected these categories of personal information, for the purposes and from the sources described above. We have not sold any of them or shared any of them for cross-context behavioral advertising.

Identifiers: name, email, phone, account IDs, IP address.
Customer records: business name, address, billing details.
Commercial information: plan, invoices, payment history.
Internet activity: sign-in times, actions in the Service, website page views.
Approximate location: country and city derived from your connection.
Professional information: your company and role in a workspace.
Sensitive personal information: account login credentials, including the trading account credentials you connect. We use these only to provide the Service, which is a permitted purpose, so no "limit the use" request is needed.

How long we keep it

Workspace and trading data: while your workspace is active. After it is closed we delete or anonymize it, normally within 30 to 90 days.
Invoices and payment records: 7 years, for tax and accounting law.
Terms acceptance records, including the accepted document text: for the life of your account and at least 7 years after it ends, as evidence of our agreement.
Support conversations: while your workspace is active, so we can follow up on earlier issues, and then with your other workspace data.
Security and technical logs: for a limited period, then deleted or aggregated, unless needed to investigate an incident.
Website form submissions: until you ask us to remove them. Website analytics contain no IP addresses and are kept in that anonymous form.

We may keep information longer where the law requires it or to establish, exercise or defend legal claims.

Security

All traffic to the website and the Service is encrypted in transit with TLS.
Trading account credentials are encrypted at rest with AES-256-GCM and decrypted only to connect your account.
Passwords are stored only as one-way bcrypt hashes; we cannot read them.
Access to data is restricted by role, with each workspace's data kept separate from other workspaces.
Records of terms acceptance are append-only and tamper-evident.

No system is perfectly secure. If a breach affects your personal information, we will notify you and the relevant authorities without undue delay and within the time the law requires.

International transfers

We and our providers may process information in the United States and other countries whose laws may differ from yours. Where the law requires, we rely on safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision for those transfers.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, to withdraw consent, and to complain to your data protection authority. California residents may request to know, delete and correct personal information and will not be discriminated against for doing so. We do not sell or share personal information for cross-context behavioral advertising, and we honour Global Privacy Control signals.

To make a request, email [email protected] from the address on your account, or tell us how to verify you. We respond within 30 days (45 days for California requests), and will tell you if we need longer as the law allows. Some information, such as invoices and terms acceptance records, must be kept even after a deletion request. If you are a client of one of our customers, we will pass your request to that business.

Cookies

We do not use advertising or tracking cookies. See the Cookie Policy for the browser storage we do use.

Children

The website and Service are not directed at anyone under 18, and we do not knowingly collect their information.

Changes

We may update this policy. The version and date above change when we do, and we will notify customers of material changes in the Service or by email.

Contact

Technolify, P.O. Box 1096, Sierra Madre, CA 91025, USA. Email: [email protected].